Indigenous Care Coordination Program

The Indigenous Care Coordination Program is a comprehensive program designed to equip participants with foundational skills for providing wholistic, integrated support to clients, families, and communities. The program emphasizes a wholistic approach to care, ensuring that participants develop practical skills to address unique needs and improve service accessibility for Indigenous populations. Key topics include navigating Non-Insured Health Benefits (NIHB) and Jordan’s Principle, empowering participants to effectively coordinate resources and advocate for equitable healthcare access. Participants will engage in real-world scenarios, case studies, and role-playing exercises to build practical skills in culturally safe care coordination. This structure is designed to foster both individual skill-building and collaborative problem-solving, ultimately enhancing participants’ confidence in providing integrated, culturally responsive care.

Intended Audience

• Health & Social Providers, Professionals & Leaders
• Home Care Coordinators
• Indigenous Patient Navigators
• Supervisors
• Program Planners

Course Instructors

• Highly experienced facilitators with expertise in Indigenous healthcare case management, cultural competence, and trauma-informed care. This course will be taught by an Indigenous Registered Nurse alongside an Indigenous Canadian Certified Counsellor with experience working and living in Indigenous communities. 

Program Objectives

Upon program completion, learners will have gained knowledge related to:

1. Understanding Indigenous Health Contexts: Acquire a comprehensive understanding of the historical and contemporary factors influencing Indigenous health.
2. Developing Wholistic Care Coordination Skills: Learn and implement relevant care coordination and case management strategies, ensuring the needs of the client, family and community are supported.
3. Indigenous Case Management Strategies: Learn practical effective case management strategies tailored to Indigenous contexts, integrating traditional knowledge, community resources, and holistic health and well-being approaches.